Vet's Klinic

Vet’s Klinic is a veterinary practice in Swindon offering online booking and a customer portal where registered owners can view medical records, book appointments and make payments. The practice also highlights a tech-focused, transparent setup, including glass-fronted prep rooms and treatment updates shared with owners through photos and videos. Recent feedback is mixed: many owners praise compassionate care and patient handling, while some report serious problems with communication and administration.

Services

•Appointments and digital access: online booking is available, and the customer portal allows registered owners to view records, book appointments and pay online.
•Treatment communication: the practice says owners can receive real-time updates, including photos and videos, while pets are being treated.
•Preventative care and ongoing support: the Health Plan / First Klass Healthcare Plan includes worming tablets, flea control, vaccinations and medication posted directly to the owner’s door. The clinic also says it can manage paperwork for clients switching from another vet.
•Advice access: 24/7 vet advice via VidiVet is listed as free for registered pets.
•Examples mentioned by owners: recent reviews refer to annual boosters, cat spays, a dog spay booked as keyhole surgery, and compassionate support during euthanasia and end-of-life care.

Pricing

No published pricing information is currently available for this clinic.

People

Recent reviews specifically praise Joao for being patient and gentle with a very nervous dog during a booster appointment. Other feedback highlights the wider team and reception staff for compassionate, professional support during difficult end-of-life visits.

Reviews

Google rating: 4.5/5 from 708 reviews.

•Recent positive feedback often focuses on kind, compassionate handling, especially during stressful or emotional appointments such as euthanasia and routine care for nervous pets.
•Owners also mention routine procedures and follow-up care, including booster vaccinations and cat spaying, with some describing staff as helpful and informative.
•More critical reviews raise concerns about administration and communication, including lost paperwork, delayed callbacks and delays in passing on test results.
•A few reviewers also felt the clinic was overly fee-focused, citing frustration around extra appointments and charges.

Reviews for Vet's Klinic

Note: Showing the 10 most recent Google reviews out of 708 we track in total. Recent reviews may not be representative of overall sentiment.

Christine Mister

1 month ago

Our very nervous dachshund had to have his annual booster today and Joao was absolutely wonderful and patient with him. Thank you soooo much.

lisa

They are a very good vets i had to put my cat to sleep they were so compassionate and helpful

Ben Keating

Amy van der Grinten

Avoid at all costs! Deregistered my pet after absolute shambolic administration here. I completed insurance paperwork for my pet when he had an injury, which they then “lost”/didn’t pass on to the appropriate team so I had the stress of then completing it again, during an already stressful situation! Complete lack of accountability, and concerning that they can’t even get basic administrative processes right which left me with little faith in the care provided. The worst part is they now continue to chase me for a measly £8.92, sending constant emails and letters and threatening debt collection agencies. Given the inconvenience they’ve caused me as a result of their own incompetence, this should absolutely be waived. My pet is at a different vets now and we've had no issues whatsoever.

Annie Ausden

Very very poor service. I made an appointment for key hole surgery for a spay for my dog .I asked the vet that when she does the pre-op can I please have a prescription for my dogs allergy medication, she agreed as I was spending over 550.00 pounds for this procedure. On picking her up I got told I would need to make another appointment for the medication as she didn’t do this . This cost me another 56.00 pounds . And the upset of having to bring my very upset dog back the following day when she should be resting. I asked for her wounds to be looked at and was told that this appointment is for a checkup , which she would have had on the pre-op . I feel that the care is not very good, it feels like it’s all about the money . The attitude not very caring .

Cindy Fellowes

3 months ago

Paulina Zielinska

4 months ago

As far as vets go, this is the worst experience we have ever had. We had to wait over two weeks for some results that the clinic actually had within two days, It was a life-threatening condition, but they just couldn’t communicate with us. Didn’t follow through with any treatment and it wasn’t until we Got fed up of calling every other day and just being pawned off by “the vet isn’t here, they will call tomorrow” (which they never did), and we went to different vets who requested all medical info that we found out what was wrong with our cat. Within those two weeks of negligence, our cat could’ve passed away due to severity of the illness, but even after putting the complaint through not much was done. AVOID VETS KLINIC IF YOU CARE FOR YOUR PET.

Chrissy Hall

Cat spayed Very helpful and informative. Cat now on the mend, fingers crossed continuing to improve. Slight delay in collecting but only by 15 minutes, while staff found someone's missing dog food

KIRSTY PEARCE

I can not thanks the team that dealt with my zues, from when he was young to his last minutes, very compassionate and professional, even when booking him in the receptionist was so caring. I would highly recommend this vets for all of your pet care. thanks again all

Arse Bandit

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Vet's Klinic – Vets in Swindon

Clinic Overview

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Pricing

People

Reviews

Contact

Location

Animals Treated at Vet's Klinic

Animals We Treat

Companion Animals

Pricing at Vet's Klinic

No pricing information yet

Opening Hours – Vet's Klinic

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Reviews for Vet's Klinic

Christine Mister

lisa

Ben Keating

Amy van der Grinten

Annie Ausden

Cindy Fellowes

Paulina Zielinska

Chrissy Hall

KIRSTY PEARCE

Arse Bandit

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