Thameswood Veterinary Clinics Ltd – Vets in Swindon
Clinic Overview
- Recent feedback is mixed, with one 5-star review praising the staff and saying an anxious dog received great treatment. - The clearest negative theme is a pet club dispute: one owner says they missed collection of pre-paid flea and worming treatment after a family bereavement, then could not obtain the treatment or a full refund. - That same complaint also raises concerns about communication and sympathy, saying they had to chase for a response and were unhappy with how the Wootton Bassett team handled the matter.
Thameswood Veterinary Clinics Ltd is a Swindon practice offering routine and more advanced veterinary care, including diagnostics, surgery and therapies, alongside a 24/7 emergency service. The clinic also has an ISFM Gold Accredited cat clinic. Recent feedback is mixed, with one owner praising the team’s handling of an anxious dog, while another reports a serious dispute over a pre-paid pet club flea and worming benefit.
Services
- •Routine veterinary care: routine health checks, vaccinations, repeat prescriptions, and flea and worming treatments.
- •Diagnostics and treatment: diagnostics, advanced surgery, and advanced therapies are listed among the clinic’s services.
- •Emergency care: a 24/7, 365 days a year emergency service is stated, with a dedicated veterinary team; some branches may operate as emergencies only at certain times.
- •Cat care: the clinic’s cat clinic holds ISFM Gold Accreditation.
- •Recent example from reviews: one owner specifically praised the team’s treatment and handling of an anxious dog.
Pricing
Published prices suggest the clinic sits around average, based on a partial sample of comparable services. A recent complaint focused on a £75 pet club payment for flea and worming treatment that the owner said was not received, with a £10 refund reportedly offered instead.
People
No individual vets or nurses are named, though one recent review describes the staff as lovely and good with an anxious dog.
Reviews
Google rating: 4.4/5 from 48 reviews.
- •Recent feedback is mixed, with one 5-star review praising the staff and saying an anxious dog received great treatment.
- •The clearest negative theme is a pet club dispute: one owner says they missed collection of pre-paid flea and worming treatment after a family bereavement, then could not obtain the treatment or a full refund.
- •That same complaint also raises concerns about communication and sympathy, saying they had to chase for a response and were unhappy with how the Wootton Bassett team handled the matter.
- •Another recent 1-star rating included no treatment experience, stating only that the reviewer had not visited yet.
