Shaw Veterinary Centre Ltd

- Many recent reviewers describe a warm, friendly practice atmosphere and say they have stayed with the clinic for years. - Vets are often praised for clear communication, compassionate handling, and taking time to explain treatment options and costs. - Reviews reflect a mix of everyday and ongoing care, including annual boosters, older cats, dogs, puppies and hamsters.

Shaw Veterinary Centre Ltd is a veterinary practice in Swindon with separate waiting areas for cats and dogs. Recent reviews describe care for cats, dogs, puppies and hamsters, with particular praise for clear explanations, compassionate handling and practical guidance on treatment options and costs. Feedback is mixed overall, with several very positive accounts alongside some recent complaints about reception interactions, waiting times and billing.

Services

•General veterinary appointments and advice: Owners frequently mention clear guidance during consultations, with vets explaining illnesses, treatment plans and likely costs in a straightforward way.
•Care for cats, dogs and small pets: Recent feedback covers cats, puppies/dogs and hamsters, including ongoing care for an elderly 19-year-old cat.
•Preventive and routine care: Reviews mention annual boosters, flea and worm treatment reminders, and repeat medication collection.
•Follow-up and practical support: One owner says out-of-hours contact information was explained at an appointment, and another highlights that non-urgent treatment options were discussed without pressure to proceed immediately.

Pricing

No published pricing information is currently available for this clinic.

People

•Rebecca (vet): Praised for being compassionate with cats, explaining illnesses and treatment plans clearly, and discussing costs openly.
•Tessa (vet): Mentioned warmly by a client with a 19-year-old cat, who says their pet is in the best hands with her.
•Reception, nurses and vets: Some recent reviews describe the wider team as welcoming and friendly, though others raise concerns about reception professionalism and queue handling.

Reviews

Google rating: 4.7/5 from 225 reviews.

•Many recent reviewers describe a warm, friendly practice atmosphere and say they have stayed with the clinic for years.
•Vets are often praised for clear communication, compassionate handling, and taking time to explain treatment options and costs.
•Reviews reflect a mix of everyday and ongoing care, including annual boosters, older cats, dogs, puppies and hamsters.
•Negative feedback is mainly focused on front-desk service, a reported long wait, repeat medication administration, and one complaint about unexpected charges linked to a pet health club membership.

Reviews for Shaw Veterinary Centre Ltd

Note: Showing the 10 most recent Google reviews out of 225 we track in total. Recent reviews may not be representative of overall sentiment.

ChLoFo

1 month ago

I have been using Shaw Vets for a couple of years now, and I have no plans to go elsewhere. They are absolutely fantastic, from the receptionists, nurses and vets. Very welcoming and friendly, never judgemental at all. I own several cats and Rebecca is the vet that we normally see. She is so compassionate with my cats, talking directly to them and praising them for their good behaviour. She always explains illnesses and issues clearly, and thoroughly explains treatment plans and costs. She's very understanding to the fact that life in general is expensive, and sometimes non-urgent vets treatment isn't a priority. I've never felt pushed in to getting treatment done immediately if it's something that could wait a little while. In the past, I've always found it hard to find vets that put the animal before money. Shaw Vets, especially Rebecca, are the complete opposite. I would highly recommend them to anyone.

Tanya Perry

stephen liddington

2 months ago

I have had issues with repeat flea & wormer medication should be given every 3 months The practice send a Tex saying the medication is due then I’ve got to get into contact with them to reorder and then collect Surly it makes sense for the practice to order the items then notify me with that Tex so I know it’s ready to collect in the first instance RECEPTIONIST TEAM COULD BE MORE PROFESSIONAL

jason wright

I am very disappointed with your vets actions I was told that subscription to pet health club would save me money so I joined on a monthly basis, after attending one of his heath club and looking at Watson the nurse Decided she would get a vet to look at his ears, she walked in to the room looked inside and told her there’s nothing wrong , I joined this pet health club to save money Then I was billed with a vet consultation that I didn’t ask for ( very expensive for 15 seconds work ) I then decided after being billed for this ( I didn’t need the pet health club anymore as I will be billed , Then I’ve received a bill for over £80 for stopping the heath club ( that was offered to me to save money) all it’s done has cost me money for nothing from yourselves Then you sent it to a collection agency ( absolutely shocking behaviour) from a vets I’ve Used for nearly 20 years You have now lost a long term customer and I will be moving my dog Watson to another vets All I can see is shaw vets have turned into a money grabbing business and you don’t care about your customers

Linda schnoberger

J Faye

4 months ago

The lady at the desk is very touchy about customer service. She's defensive when you ask nicely about where you are in the queue after a nearly 1 hour wait. If someone is polite, don't take it personal I prefer the Dorcan one due to their customer service.

Patricia Barasch

So happy with Shaw Vets. Always a warm welcome on arrival. Separate areas for cats and dogs. Each time I see Tessa I feel my nineteen year old cat is in the best hands and that she really cares. Because of Buttercup's advanced age I may need out of hours care and how to reach them was explained to me at my last appointment. Highly recommended for loving pet care.

Clive Ambrose

5 months ago

Thanks to the vet who took the best care of my boy this morning. Always a pleasure as the practice delivers great service. Love the care and attention the vet provided and the clear guidance and advice given. Clive & Oxford.

Jo Dagger

6 months ago

Each time I use this vets I’m blown away with their outstanding care and service. Used for my hamsters (Becca) and now my puppy and honestly wouldn’t use anywhere else. Genuinely care for animals and are so lovely.

Michael Barnes

Great service as always from Shaw Vets. We have been with this vet for more than 20 years and although we have moved out of the immediate area, we are prepared to travel anytime our dogs are either unwell or require their annual boost. I would highly recommend their services . Mike Barnes