Great Western Exotics – Vets in Swindon
Clinic Overview
- Several recent reviewers are very positive about the staff, describing them as caring, thoughtful and friendly, with clear explanations and support during treatment. - Parrot owners are especially positive, including one review about a very ill bird kept in for several days over Christmas and later reported to be doing well. - Recent complaints focus on customer service and administration, including concerns about a rude or patronising manner at reception, unanswered emails, and difficulties with insurance paperwork.
Great Western Exotics is a Swindon veterinary clinic with recent feedback centred mainly on exotic pet cases, especially parrots and rabbits. Recent reviews show mixed experiences: several owners praise the team for caring treatment and clear explanations, while complaints focus on reception manner, communication around admin and insurance, and one rabbit case involving serious concerns about care.
Services
- •Parrot and bird care: Recent reviews describe treatment for a very ill parrot, including keeping the bird in for several days over Christmas before discharge, with the owner reporting the parrot later doing well.
- •Rabbit care: Recent feedback mentions treatment for rabbits with weight loss and not eating, including inpatient monitoring over more than one stay and feeding tube placement.
- •Inpatient support for complex cases: Reviews suggest the practice manages cases that need ongoing observation rather than a single consultation.
- •Companion-animal accommodation in rabbit care: One owner says the clinic recommended bringing in a healthy bonded rabbit alongside the unwell rabbit during treatment.
Pricing
No published pricing information is currently available for this clinic.
People
No individual clinicians are named in the recent feedback. Reviews describe the team in mixed terms: some owners call them caring, thoughtful, friendly and good at explaining things, while others report problems with reception manner and communication.
Reviews
Google rating: 4.5/5 from 97 reviews.
- •Several recent reviewers are very positive about the staff, describing them as caring, thoughtful and friendly, with clear explanations and support during treatment.
- •Parrot owners are especially positive, including one review about a very ill bird kept in for several days over Christmas and later reported to be doing well.
- •Recent complaints focus on customer service and administration, including concerns about a rude or patronising manner at reception, unanswered emails, and difficulties with insurance paperwork.
- •One detailed negative review about rabbit care raises concerns about monitoring, discharge decisions, a feeding tube that fell out, and high overall costs, creating a clear contrast with the more positive bird-care feedback.

