Eastcott Vets Clinic & Hospital

Eastcott Vets Clinic & Hospital is set up as a clinic and pet hospital with on-site advanced diagnostics (CT, ultrasound and X‑ray), an in-house laboratory, and operating theatres. Its website states it provides a 24-hour emergency service for existing clients, with a vet and nurse on site. Recent reviews include a detailed account of spinal surgery and aftercare for a French Bulldog (with strong praise for the vet involved), alongside serious complaints from other owners about alleged wrong medication and communication/organisation around a booked spay.

Concrete specifics supported by the sources include

• •Advanced imaging listed on the clinic website (CT scanning, ultrasound, X‑ray) plus operating theatres and a laboratory.
• •24/7 emergency care stated by the clinic for its clients, including out-of-hours cover with a vet and nurse on site.
• •Preventive/clinic-led programmes advertised, including free weight clinics, a free puppy club (1‑to‑1 sessions with a veterinary nurse), and behaviour clinics.
• •Reviews describing both complex-case surgery/aftercare (back injury) and concerns about scheduling/communication for routine surgery (spay).

Services

Services and capabilities mentioned on the clinic website and in reviews include

• •Routine care: routine check-ups, annual health checks, vaccinations, flea and worm treatment, microchipping, senior pet care.
• •Surgery: surgeries including neutering; a reviewer also describes spay surgery and another describes surgery for a serious back injury with aftercare.
• •Diagnostics and facilities: CT scanning, ultrasound, X‑ray, on-site laboratory, and operating theatres.
• •Emergency care: a 24-hour emergency service and out-of-hours emergency vet service (stated to be for the clinic’s clients), with a vet and nurse on site.
• •Nurse and preventive clinics: veterinary nurse clinics (post-operative care, nutrition advice, general health check-ups), free puppy club (1‑to‑1 nurse sessions), free weight clinics.
• •Dental and behaviour: free pet dental clinics (with the initial dental check-up chargeable, per the website), and behaviour clinics.
• •Plans: “Pet Health for Life Plans” (no pricing or inclusions provided in the supplied summary).

People

• •Chloe (role not stated, but described as leading the case): One owner credits Chloe with guiding them “through every step” from consultation to surgery and aftercare for a French Bulldog with a serious back injury, and says they felt reassured throughout recovery.

Reviews

Google rating: 4.6 stars from 355 reviews. “”

• •Complex-case support praised: one review describes a serious back injury case progressing through consultation, surgery and aftercare, with the owner reporting a strong recovery at six weeks and naming Chloe and the team.
• •General service compliments: reviewers mention “friendly and knowledgeable staff” and say they wouldn’t go elsewhere.
• •Serious negative experiences also reported: one reviewer alleges their dog was given the wrong medication and frames the experience as money-driven; another describes dissatisfaction with spay-day scheduling, lack of a clear surgery timetable, and says they were not notified about possible sedation.
• •Communication/handling of frustration is disputed: one reviewer reports being hung up on during a phone call when upset about delays and expectations around updates.